Assistance for groups
Airport assistance and ground transport are separate arrangements. Tell us what help you need; availability, access and the responsible provider must be confirmed before booking.
Define the assistance you are requesting
Specify arrival, departure or connection, the flight details and the practical assistance needed. Ground transport, terminal assistance and private-terminal services have different scopes.
No fast-track access, security exemption or terminal permission is promised by this enquiry page. Any assistance depends on the provider and airport rules. Obtain written confirmation of the meeting point, included services and responsible contact.
Prepare your request
Include the passenger count and a separate list of suitcases, hand luggage and bulky items. Request child seats in advance with the children’s ages. Tell us about mobility requirements so the arrangement can be checked.
You will need an agreed pickup, destination, vehicle arrangement and contact before travelling. Guiding, admissions, airport assistance and additional stops are included only when explicitly confirmed.