1. Send the journey outline
Provide the local date and time, pickup, destination, passengers and luggage. Include the flight number for airport travel and a list of stops for a chauffeur itinerary.
2. Resolve the details
Discuss the vehicle category, child-seat requests, mobility needs and any additional service. Identify what is fixed and what is still provisional.
3. Review your individual proposal
Check the route, vehicle arrangement, included service, waiting, changes and cancellation conditions. Ask about anything that is unclear before accepting.
4. Receive the confirmation
A prepared message is not a reservation. Keep the explicit journey confirmation and the pickup instructions available to the passenger. Use the confirmed contact if the flight or itinerary changes.