Request a change as soon as you know
Send the booking reference if you have one, the original journey details and the change you need. Use the contact in your confirmation for an imminent journey.
Cancellation deadlines, waiting arrangements and any applicable charges depend on the accepted booking terms. This page does not promise a universal free-cancellation period or an automatic refund.
Wait for the revised confirmation
A message requesting a change does not itself confirm the new arrangement. Check that the updated pickup, vehicle requirements and dates have been acknowledged before relying on them.