The detail to resolve first
Start your shore excursion timing plan with the confirmed departure or arrival deadline and the passenger group. Mark uncertain details for discussion rather than assuming they are included.
Prepare a workable enquiry
Use the cruise operator’s boarding and disembarkation instructions. Keep the vessel and terminal details with the itinerary and agree the return pickup before leaving.
Check the written arrangement
Ask which parts of the itinerary are included, how waiting is handled and what to do if the schedule changes. Identify any tickets, guiding, specialist assistance or extra stops that require separate arrangements.
Keep the written confirmation available to the passenger. An enquiry or a WhatsApp conversation is not a confirmed reservation until the specific journey has been accepted.