Travelling with extra luggage
A comfortable family journey starts before pickup. Tell us the children’s ages, the luggage and stroller details, and any support needed by your travelling party.
Tell us what the whole family needs
Include each child’s age and the relevant seat requirements when making the enquiry. Child seats are an advance-request option, subject to confirmation; do not assume the vehicle already has the seat you need.
List the stroller, large suitcases and other bulky items separately. If a traveller needs help entering the vehicle or a shorter walking distance, describe that practical requirement without sending medical records. Suitability must be checked before booking.
Prepare your request
Include the passenger count and a separate list of suitcases, hand luggage and bulky items. Request child seats in advance with the children’s ages. Tell us about mobility requirements so the arrangement can be checked.
You will need an agreed pickup, destination, vehicle arrangement and contact before travelling. Guiding, admissions, airport assistance and additional stops are included only when explicitly confirmed.