The detail to resolve first
Create a short sheet with the passenger contact, coordinator, confirmed pickup details and emergency change contact supplied for the journey. Keep it accessible to the travelling party and avoid including unrelated private data.
Prepare a workable enquiry
Keep the full address, local travel date and travelling passenger’s contact together. Mark fixed deadlines and any special requirements. If another person makes the booking, decide who receives the final instructions.
Check the written arrangement
Ask which parts of the itinerary are included, how waiting is handled and what to do if the schedule changes. Identify any tickets, guiding, specialist assistance or extra stops that require separate arrangements.
Keep the written confirmation available to the passenger. An enquiry or a WhatsApp conversation is not a confirmed reservation until the specific journey has been accepted.