The detail to resolve first
Tell us each child’s age and the type of restraint requested at the enquiry stage. Ask for confirmation of availability and suitability before travelling. Child-seat provision is an option to arrange, not something implied by selecting a family-size vehicle.
Prepare a workable enquiry
State the children’s ages and request the appropriate child seats explicitly. Include the stroller’s folded size and ask for confirmation of the seat arrangement.
Check the written arrangement
Ask which parts of the itinerary are included, how waiting is handled and what to do if the schedule changes. Identify any tickets, guiding, specialist assistance or extra stops that require separate arrangements.
Keep the written confirmation available to the passenger. An enquiry or a WhatsApp conversation is not a confirmed reservation until the specific journey has been accepted.