The detail to resolve first
Provide the stroller’s folded dimensions and whether it folds into one piece. Tell us if it must remain accessible during a multi-stop day. A van’s passenger capacity does not establish the space left after seats, suitcases and a stroller are accounted for.
Prepare a workable enquiry
State the children’s ages and request the appropriate child seats explicitly. Include the stroller’s folded size and ask for confirmation of the seat arrangement.
Check the written arrangement
Ask which parts of the itinerary are included, how waiting is handled and what to do if the schedule changes. Identify any tickets, guiding, specialist assistance or extra stops that require separate arrangements.
Keep the written confirmation available to the passenger. An enquiry or a WhatsApp conversation is not a confirmed reservation until the specific journey has been accepted.